B2B Vendors Misunderstand Buyer Preferences: TrustRadius Report

Whether marketers really want broad scope suites is questionable: recent surveys from Merkle and Gartner suggest not. This TrustRadius study shows that marketers often misunderstand what buyers really want, overprioritizing chatbots, digital events, and case studies, and undervaluing reviews and free trials. Of course, what people say and what they do are not always the same, either. Are you confused yet?