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Backtracks Raises $2.1 Million for Podcast Audience Behavior Tracking

Back online, podcast analytics and hosting platform Backtracks has raised a $2.1 million seed round. Backtracks says it captures “unprecedented detailed audience data including who, what, when, where, and how they’re listening to a podcast.” They’re reporting the details of listener behavior, not listener identities or podcast content.

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CDPs Deployed at 20% of Companies: ActionIQ Survey

June 6, 2019

We reported last week on an Oracle survey that found CDPs were ecommerce companies’ the top investment priority, news that’s delightful if unlikely to be correct. This survey from ActionIQ and Ascendant Network found 20% of companies have a CDP, compared with 82% having CRM, 57% having a data lake or warehouse, and 54% having a DMP. Much more realistic. Worth reading for details on what data companies use, how long they keep it, how well they coordinate across channels.

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Apple Adds Privacy-Protecting App Sign-in

June 4, 2019

Apple gathers plenty of consumer data but is more stingy about sharing it. They’re extending their privacy story with an iPhone option that hides users’ email addresses from app developers. You have to sign in using your Apple ID but Apple promises they won’t use that to profile users or track activity in apps. Cynics will note that Apple can do this because its business doesn’t depend on monetizing customer data. Maybe that’s the point.

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Twilio Announces Unified Profiles Powered by Segment

March 28, 2024

Twilio has announced two innovations within Twilio Flex, its digital engagement platform. The first, Unified Profiles, will be powered by Segment and allow businesses to collect and activate real-time consented data. This is the first of three launches set for 2024 that will embed Segment in Twilio Communication products. The second innovation is Agent Copilot which will allow users to deploy AI across this data to boost productivity.

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