Maybe you’re bored with blockchain but it’s still worth reporting that Cere Network has received funding for “the world’s first blockchain Customer Relationship Management (CRM) and Customer Data Platform (CDP) ecosystem”. Encrypted personal activity data will be stored on a blockchain and sold in a marketplace. Which is pretty much how personal data is now stored and sold without blockchain.
I usually prioritize acquisition and funding announcements, but don’t think you really care that Coveo bought Tooso for intent analytics, Sinequa raised $23 million for knowledge discovery, or Signpost raised $52 million for local business marketing. But you probably are interested that Facebook has made an open source release of its Deep Learning Recommendation Model to select personalized contents. You’ll recall that Google and Amazon recently made similar moves.
Alas, the future won’t be perfect. Most people will still want customer service help from other people and some will get angry when that’s not an option. This from a Harris Poll sponsored by call tracking vendor Invoca.
The U.S. Senate has passed a bill that could potentially ban TikTok in the U.S. if its Chinese owner, ByteDance, does not sell its holdings within a year. The bill now goes to the President Biden, who has said he will sign it. Court challenges are likely to follow.