Retail Wifi marketing and analytics vendor Bloom Intelligence has added new metrics to its platform. Bloom Intelligence installs Wifi systems for use by in-store customers and provides marketing features including behavior-triggered promotions while the customer is on-site. Bloom Intelligence is part of Captiveyes, which runs indoor digital advertising systems.
Personalization vendor Evergage, whose product includes a Customer Data Platform, announced a $10 million Series C funding, bring total funding to $31.5 million. Evergage does real time personalization for Web sites and mobile apps.
One reason retailers don’t do personalization is it’s too complicated. Artificial intelligence is expected to help, according to a Forrester study for ecommerce platform vendor Emarsys. Intelligent recommendations was the second-most planned application for AI (40%), following analytics (43%). Using AI to personalize customer experiences across channels was the most common application expected to be implemented within the next twelve months (81%).
Reports emerged at the weekend that Salesforce was in advanced talks to acquire data management and integration platform Informatica. The deal would be Salesforce’s largest since acquiring Slack in 2021, and shares fell 7% Monday on the news. Informatica would add more advanced technical capabilities to the Salesforce product line.