Braze Adds Enhanced Personalization Tools for Retailers

Let’s catch up with some product news today, Dear Reader.  We’ll start with Braze, which has released Braze for Commerce, a package of personalization tools for retail and ecommerce merchants.  The one new product in the bundle, Braze Catalog, lets marketers use product data within personalized messages.  Other components include surveys, SMS click tracking, advanced segmentation, and data sharing across Braze’s email, SMS, mobile, and web tools, and paid social channels.

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Comcast’s Freewheel Offers Deduplicated Linear and CTV Audiences

April 4, 2022

Comcast-owned Freewheel has just launched a service that lets media buyers purchase audiences that are deduplicated across linear TV (the old-school channels you see on cable) and Connected TV (the things you access through streaming content services).  The service uses linear TV audiences in Comcast households as a base, and supplements it with ads on CTV services that have partnered with Comcast. It’s one small step to make CTV buying easier.

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Salesforce Buys for Automated Customer Service

September 22, 2023

Salesforce is buying, which builds low-code, AI-powered e-commerce customer service agents.  You might have thought Salesforce could already do that, but presumably Airkit does it better.  It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange.  Price was not announced.

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