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Business Remains the Most Trusted Institution: Edelman Study

The folks at Edelman Trust Barometer get a special Obvious Perseverance Award for asking the same questions and getting the same answers year after year. Their latest report shows that trust continues its long-term decline, polarization continues to increase, and business remains the most trusted institution. If you prefer non-obvious information, download for details about attitudes in different countries, economic concerns, and how business should address social issues.

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Consumers Will Trade Data for Discounts: Marigold Report

January 23, 2023

Hi, it’s Jamie, Senior Intern at the CDP Institute Department of the Obvious. The boss won’t be in today – something about gambling debts – so I’m writing the newsletter. We’ll start with this study from Marigold, formerly CM Group, which reports that discounts are the most common reason customers will share their data (93%). Non-obvious findings include: 25% use a privacy-centric alternative browser and 59% will pay more to buy from a preferred brand. Worth a look.

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Salesforce Launches Industry-Specific AI Capabilities

September 10, 2024

Salesforce’s Dreamforce mega-conference is next week and the company’s publicity elves are already working overtime.  In the first of what are sure to be daily announcements this week, the company announced 100+ industry-specific prompts, data models, and AI capabilities across its fifteen industry clouds.  It also launched an AI Use Case Library to house its industry-specific AI offerings.

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