Business Users Doubt IT Can Meet Business Demands: Salesforce Survey

Salesforce, which owns Mulesoft, took its own survey of 25,000 consumers, business leaders and IT managers worldwide.  They also found that business workers want direct access to data and IT capabilities (82%), in good part because just 37% are fully confident that their IT team has the skills and technology to keep up with demands.  There’s certainly a perception gap: 95% of IT leaders say they’re prioritizing workflow automation, while 58% of business users say IT is preoccupied with “keeping the lights on”.