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Businesses Still Struggling to Handle COVID Disruptions: Verint Survey

Engagement analytics firm Verint also has some sad news: half the companies it surveyed still feel ill-prepared to handle COVID-related disruptions and 82% expect managing engagement will get harder in 2021.  AI takes some lumps in this survey too: while 78% of companies have made moderate-to-high investment in AI, just 18% report it has been highly useful in managing change.

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ClickDimensions Buys Eletype for Automated Campaign Monitoring

February 16, 2021

With COVID infections down in many places and mass vaccinations under way, it might soon be time to start worrying again about AI taking your job.  For example, let’s say your job is to monitor campaign performance in the ClickDimensions marketing platform, which attaches to Microsoft Dynamics 365.  Maybe you should polish up that resume, since ClickDimensions just bought Eletype, which does that automatically and reports its findings through Microsoft Teams or Slack.

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Meta Releases Lying, Offensive AI and Pretends to Be Surprised

November 23, 2022

Like trouble, bad behavior by Meta shows up whether you look for it or not.  The latest is an open-source language model that was supposed to provide reliable search results because it was trained on academic papers.  Alas, it was quickly withdrawn after reviewers found that it returned results that were grammatical and plausible but also incorrect, not to mention filled with “antisemitism, homophobia, and misogyny.”  How can this be a surprise?

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