Businesses Using Fewer Apps Today Than 2018: Mulesoft Report
Here’s a surprise: large enterprises are using substantially fewer apps today than three years ago (843 vs 1,020), according to this Mulesoft survey. The authors credit “rationalization”. Other results are more expected: just 37% say their IT departments completed all the projects that were requested, 90% have problems with data silos, and only 18% have completely connected their customer experiences across all channels. Still, a single customer view ranks last in the list of digital transformation challenges.