Since we’re looking at the sales process today, let’s finish with a study from the Content Marketing Institute about buyers’ content preferences. They most want information related to their specific needs and product/service specifications. Testimonials and case studies were less useful. Nearly all buyers start their research before talking to vendors.
Hmm, a single API for all-channel personalization? Sounds great. LiftIgniter offers one, and just raised a $6.4 million Series A to promote it. But they apparently use data only from whatever channel they are personalizing, instead of building a unified customer profile. That will limit their effectiveness.
Then again, some companies can’t even protect their data from their own employees. Uber’s lax security policies led to a 2014 data breach, and has now settled with the Federal Trade Commission. It’s required to implement a comprehensive privacy program, submit to 20 years of data audits, and not misrepresent how it protects consumers’ personal data.
Digital advertising platform PubMatic’s new partnership with GroupM, WPP’s media investment group, will enable the delivery of AI-powered cohort modeling to advertisers. Using a distributed AI model developed by Resolve, the collaboration aims to generate privacy-compliant audience segments across multiple publishers simultaneously. Not only does the targeting not rely on third party cookies, it also eradicates the need for user data to be moved or shared during the ad buying process.