CDP Amperity Raises $50 Million Series C
Some days this newsletter just writes itself. First we have a nice funding announcement from a CDP: a $50 million Series C for Amperity. It brings their total raise to $78 million.
Some days this newsletter just writes itself. First we have a nice funding announcement from a CDP: a $50 million Series C for Amperity. It brings their total raise to $78 million.
Retail technology specialist OneMarket has launched its Customer Activation Platform, which unifies online and offline customer data and executes communications programs through email, messaging, and paid media. The unification functions are CDP-like but the data isn’t shared with other systems. OneMarket was formerly part of now-defunct shopping center operator Westfield Corporation.
Some jargonistas substitute “customer experience” for “marketing”, on the theory that one encompasses the other. But this survey for contact center vendor Serenova found otherwise: just 10% of customer experience teams report to a marketing leader. Much more common were reporting to CEO (33%) or head of operations (26%). Lots more here about CX priorities, technology, and obstacles, including that lack of a single customer view is the biggest challenge.
Netherlands-based retention management platform Retail Rocket just raised a $24 Million Series A, and immediately spent some of it to buy Sailplay, a New York-based marketing automation vendor that will grow its U.S. presence. Retail Rocket builds unified customer profiles in a module it charmingly calls Data Warehouse, and has other modules for AI-driven personalization, segmentation, and campaign management. The company has more than 1,000 global clients across Europe and South America.