The CDP Institute has been publicly wondering whether it should remove “marketer-controlled” from its formal definition of Customer Data Platforms. So far, the feedback has been in favor of keeping it, mostly because marketers are the real buyers and we wouldn’t want to chase them away, would we? But we’d love to hear your thoughts, Dear Reader. You can post them as blog comments or send an email to editor@cdpinstitute.org.
Marketo used to be a marketing automation system but it now calls itself an “engagement platform”. Whatever that is, it just got still broader with the company’s purchase of ToutApp, which helps salespeople send multi-step email campaigns. The extension from marketing to sales supports Marketo’s position in Account Based Marketing, which straddles both worlds.
More on ad measurement: comScore has expanded its “validated Campaign Essentials” to measure audience demographics, reach, frequency, and GRPs as well as viewability for Facebook display ads. The product already provided similar metrics for Facebook Audiences, Twitter, and Instagram. This is part of advertisers’ increasing resistance to unverified audience claims by the big social networks and to the networks’ power in general.
It’s all surveys today, Dear Reader. Marigold reports that consumers are eager for personalized content, with 79% saying they’re likely to engage with a personalized email tailored to their interests. Sadly, 33% feel their needs are unmet by current brand messages. Discounts and coupons (95%) top the list of what they want in exchange for personal data, followed closely by loyalty rewards at 94%. Content is last at 61%.