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Chatbots Resolve 65% of Ecommerce Queries: Aivo Research

Chatbot vendor Aivo has a more positive view of AI’s results, reporting that its clients found chatbots could resolve 65% of e-commerce customer inquiries. It found most questions were requests for information not found on a company’s Web site, which chatbots were good at providing. Download for interesting details on chatbot deployment.

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Salesforce to Buy Tableau for $15.7 Billion in Stock

June 11, 2019

Spent yesterday binge-watching Battlestar Galactica again?  We won’t judge.  We will let you know that Salesforce announced a $15.7 billion stock deal to buy data visualization platform Tableau. The goal is less to improve analytics within Salesforce than to drive continued revenue growth by tapping into the general ‘digital transformation’ market. Tableau will continue to operate as an independent company.

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CDP Industry is Growing Again: CDP Institute

July 10, 2025

With CDP vendors increasing their workforces by 3.4% in six months, compared with an average of 0.2% each six months over the prior two years, the sector seems to be growing again, according to our own semi-annual industry update. There is much talk of composable CDPs but they still employ no more than 5% of the sector workforce. What is a clear trend is the acquisition of independent CDPs by vendors interested in adding a CDP to a larger system (usually an activation system).

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