Chattermill extracts insights from the text of customer support messages to extract insights. Naturally, they say they do it better than competitors. They just raised a $26 million Series B, bringing total funding to $42 million.
We have a full pouch of stories about Australian companies but our Emerging Markets editor has threatened bodily harm if I poach them. I can sneak in Aussie-born ecommerce personalization vendor Rokt, because it’s now based in New York. They’ve completed a secondary funding at a valuation of $2.4 billion, one year after a $325 million Series E at $1.95 billion. Not bad in a down year for tech stocks.
Jamie from our Department of the Obvious is delighted with this Forrester study for Neustar, with “key findings” that include “multichannel outbound orchestration is critical to success ”, “customer contact solutions grow customer trust and improve operational efficiency”, and “voice is considered the most important channel for high-value, time-sensitive communications”. Conventional wisdom is still wisdom, right?
Nearly one-third of major news publishers have blocked generative AI tools from reading their content. But that’s a drastic measure which could also exclude their results from conventional search engines. Microsoft has just given publishers the option to block access by Bing Chat without also removing their content from search results. We’ll see if competitors do the same.