Chattermill Raises $26 Million Series B for Message Analytics

Chattermill extracts insights from the text of customer support messages to extract insights.  Naturally, they say they do it better than competitors.  They just raised a $26 million Series B, bringing total funding to $42 million.

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Customers Like Good Service: Forrester Report

December 6, 2022

Jamie from our Department of the Obvious is delighted with this Forrester study for Neustar, with “key findings” that include “multichannel outbound orchestration is critical to success ”, “customer contact solutions grow customer trust and improve operational efficiency”, and “voice is considered the most important channel for high-value, time-sensitive communications”.   Conventional wisdom is still wisdom, right?

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Microsoft Lets Publishers Block Bing Chat Separately from Bing Search

September 26, 2023

Nearly one-third of major news publishers have blocked generative AI tools from reading their content.   But that’s a drastic measure which could also exclude their results from conventional search engines.  Microsoft has just given publishers the option to block access by Bing Chat without also removing their content from search results.  We’ll see if competitors do the same.

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