We reported last week that many companies won’t be ready in time for the California Consumer Privacy Act, so it seems only fair to add that consent management vendor PossibleNow has launched a CCPA compliance module. More good news for procrastinators: the tech industry is still trying to weaken the law, although time may be running out.

Speaking of ignorance, this study from contact center tech vendor NICE inContact finds that most businesses overestimate how satisfied consumers are with their contact policies. But let’s look on the bright side: use of online chat, which consumers really like, has increased sharply (from 47% of respondents in 2017 to 67% in 2018), while use of the much-hated automated phone menus dropped from 78% to 56%. Someone is paying attention after all.

Salesforce has reversed course on its bid to acquire data management and integration platform Informatica a source has told Reuters. Informatica itself said that it is not in talks to be acquired. Salesforce stocks rose on this latest news while Informatica’s fell.