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Companies Reacting More Quickly to Data Breaches: Trustwave Report

Sometimes the good guys fight back and win. Trustwave’s 2019 Global Security Report found that median time to detect and contain a data breach dropped from 93 days in 2017 to 41 days in 2018. Incidents related to Point of Sales systems went down sharply as merchants made wider use of chip cards. But there’s plenty of work remaining: Trustwave found at least one vulnerability in every application it examined; the media was 15 vulnerabilities of which 9% were high risk or critical.

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Companies Using More Online Chat, Fewer Phone Menus: NICE inContact Study

May 2, 2019

Speaking of ignorance, this study from contact center tech vendor NICE inContact finds that most businesses overestimate how satisfied consumers are with their contact policies. But let’s look on the bright side: use of online chat, which consumers really like, has increased sharply (from 47% of respondents in 2017 to 67% in 2018), while use of the much-hated automated phone menus dropped from 78% to 56%. Someone is paying attention after all.

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Retail Rocket Raises $24 Million and Buys Sailplay to Enter U.S. Market

July 6, 2022

Netherlands-based retention management platform Retail Rocket just raised a $24 Million Series A, and immediately spent some of it to buy Sailplay, a New York-based marketing automation vendor that will grow its U.S. presence.  Retail Rocket builds unified customer profiles in a module it charmingly calls Data Warehouse, and has other modules for AI-driven personalization, segmentation, and campaign management.  The company has more than 1,000 global clients across Europe and South America.

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