Companies Struggle to Get Value from AI Deployments: Deloitte Report

This Deloitte report finds that AI deployments are growing rapidly, with 79% of respondents reporting three or more full-scale deployments, up from 62% one year ago.  But Deloitte also finds that more organizations (21% vs 17% last year) have deployed many projects but had low outcomes.  Cost reduction is the most common successful outcome but AI applications are roughly as frequent in customer experience and marketing as in operations, finance, and human resources.

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India’s regulator slaps Google with $162M fine over Android apps

October 25, 2022

The Competition Commission of India issued a $162.9 million fine and issued a cease and desist order to stop Google’s anti-competitive practices of favoring its own suite of Android apps over competitors’. The ruling comes at the same time lawmakers in Asia, Europe and the US are examining Google’s market dominance. Last month, the company received a massive $4 billion fine from the EU also related to Android.

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Salesforce Offers Free Data Cloud to Sales and Service Cloud Customers

February 21, 2024

Salesforce is offering a free version of its CDP-esq Data Cloud to Sales and Service Cloud customers, with the apparent goal of increasing use of Marketing Cloud.  The Data Cloud offers Marketing Cloud users a unified view of data in Salesforce clouds and other systems via no-copy access to cloud databases and Mulesoft connectors.  The company also unveiled a small business edition of Marketing Cloud.

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