Consumers Want Fast, Not Fancier, Digital Experiences: IBM Study
Marketers using tools like BloomReach need to do a better job of giving customers what they really want, according to an IBM study. The key finding is that executives think consumers want digital tools to give greater control and self-service, while consumers really want tools that save time and money. Another IBM report pans companies’ current customer experience offerings, noting for example that 71% of firms offer only generic, non-personalized marketing messages.