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Coveo Adds In-Product Help Solution

Coveo, which matches content to user behaviors, has extended its system to offer relevant advice as customers are using online products. “In-Product Experience Intelligence” joins Coveo applications for e-commerce and Web site search.

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Marketers Make the Best of COVID-19

March 13, 2020

Many marketers are taking advantage of COVID-19 as tactfully as they can. Companies announcing free or expanded services to support home workers include Zoom (video conferencing), Microsoft (collaboration), Google (videoconferencing), Evolve IP (collaboration), StarLeaf (video conferencing), Vidyo (video conferencing) Oneclick (remote access) , Odo (remote access) and Trustifi (email encryption) Further afield, Cappasity is offering its 3-D online demo software to large retailers and, perhaps most creative, CampTek has built a bot to manage conference cancelations

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Two-Thirds of C-Suite Can’t Recognize Bad Data: Fivetran Report

December 6, 2021

Like the determined optimist who tells his boss the factory is on fire by reporting they’ll soon be able to update their equipment, let’s find some silver linings in a batch of gloomy surveys today, Dear Reader.  We’ll start with this Fivetran report, which finds that 85% of data leaders say their company has lost money by basing decisions on bad data, and 66% believe their C-suite can’t tell when that happens.  The bright side is there’s lots of room for improvement.

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