Coveo, which matches content to user behaviors, has extended its system to offer relevant advice as customers are using online products. “In-Product Experience Intelligence” joins Coveo applications for e-commerce and Web site search.
Many marketers are taking advantage of COVID-19 as tactfully as they can. Companies announcing free or expanded services to support home workers include Zoom (video conferencing), Microsoft (collaboration), Google (videoconferencing), Evolve IP (collaboration), StarLeaf (video conferencing), Vidyo (video conferencing) Oneclick (remote access) , Odo (remote access) and Trustifi (email encryption) Further afield, Cappasity is offering its 3-D online demo software to large retailers and, perhaps most creative, CampTek has built a bot to manage conference cancelations
We end with a Jekyll and Hyde story: ad blocking and virtual private network products from Sensor Tower have been sharing data on the users they are supposed to protect. The leaks were uncovered by BuzzFeed, which reports that many of Sensor Tower apps were removed from Android and iOS app stores for policy violations. Sensor Tower says only anonymized data was shared for analytical purposes.
There may have been a change of administration but the Trump Department of Justice is still calling for Google to sell its Chrome browser. The demand was repeated in a proposal signed by acting assistant attorney general Omeed Assefi. “Google’s conduct presents genuine danger to freedom in the marketplace and to robust competition in our economy,” the filing said.