Some investors are still spending money: India-based CRM LeadSquared announced a $153 million Series C, bringing total funding to $188 million. In an unusually revealing report, the company says it had about $25 million revenue last year and 1,200 employees, yielding $22,000 revenue per employee. That’s less than one-tenth of HubSpot or Salesforce. Not good or bad, but interesting.
One of our mantras at CDP Institute is that organization, not technology, is the biggest barrier to CDP success. It turns out that same rule applies to CX: this Ascend2 report for Sharpspring says that misaligned goals were the most-often cited reason for disjointed CX (41%), while siloed data was near the bottom of the list at 18%. On the other hand, organizations with well-integrated systems were much more likely to deliver a good CX than companies with little integration.
Garante, the Italian data authority, found web publisher Caffeina Media Srl in violation of GDPR because its Google Analytics use resulted in the capture of EU personal data. This included device IP addresses, browser information, and visit dates and times – data which was subsequently transferred to the US. The Italian DPA also warned other local sites to check their own compliance. This follows a similar CNIL decision in France.
With only eight days left until President Trump’s executive order reprieve of TikTok expires, Pew Research reports that only 34% of U.S. adults now support a ban, down from 50% two years ago. The number that believe TikTok poses a security threat has dipped ten points over the same period. Support for the ban has also declined in both parties.