Customer-Centric Firms Grow 3x Faster: Usersnap Study

As you’ve surely noticed, we fall back on surveys when there’s no real news. Here’s one from Usersnap about customer experience management, by which they mostly mean customer support. Key points: 56% of B2C companies have a dedicated CX team compared with just 19% of B2B companies; and, “customer centric” organization grow three times faster than the rest.