Customer Experience is Top Priority for Most Marketers: Winterberry Group / DMA Study
Customer experience is a priority at 95% of companies and a top priority at 57% of companies surveyed by Winterberry Group for the Data & Marketing Association (DMA). The top reason was customer expectations for personalization, cited by 72%. What’s really interesting here is detail on marketer priorities: for example, 62% rate segmentation as the top priority within campaign management, compared with 54% for customer journey mapping and 39% for trigger-based communications.