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CX Is Marketing Turf: CMO Council and IBM

Doubtful that technologists are really in charge of CX? Maybe you’re right: a CMO Council and IBM survey found that 61% said marketing owned customer experience strategy. Just 13% of respondents were CMOs while 61% were CEO, President, or COO. So less bias in that audience than you might expect. Only 20% said they had real-time access to all relevant customer data across the organization. Technology gaps were the most common obstacle to removing data silos (53%), although talent (48%) and time (45%) were close behind.

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Forrester to Buy SiriusDecisions for $245 Million

November 28, 2018

Tech analysis firm Forrester has agreed to buy B2B advisory SiriusDecisions for $245 million. Forrester says the deal doubles its potential market by adding operational expertise to Forrester’s strategic consulting. Sirius is expected to add approximately $100 million revenue in 2019, giving the deal a 2.5x revenue multiple. It’s a ratio similar to Forrester’s own $820 million market capitalization on about $340 million revenue.

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