Data Siloes Are Barrier to Real-Time Personalization: Adobe
Jamie from our Department of the Obvious ran into the office the other day waving this report from Adobe, which surveyed 3,200 CX professionals to discover that personalization is hard if customer data is siloed. Specifically, two-thirds believe data siloes block personalized engagement at critical points in the customer journey. Sixty-four percent of senior executives cite security and governance issues as reasons for the silos; 48% admit their data is a mess.