This Mitel study also reports that improved customer experience is a major goal for digital transformation project. But they find that consumers are still not getting the experience they want. The main takeaway is consumer preferences vary widely so there’s no single solution. Lots of detail on differences by country and industry.

Procrastinators of the world can throw a party whenever they get around to it: Google has once more pushed back complete third-party cookie deprecation.  The new target is “early next year.” Reasons for the delay include concerns expressed by U.K. data regulator Information Commissioner’s Office, an ongoing inquiry by the U.K. Competition and Markets Authority, and widespread discontent in the advertising ecosystem.