Let’s continue looking at story lines for 2023. We’ll start with digital transformation. This CMO Council report paints a mixed picture: 89% of respondents think digital transformation is achieving good results but less than 12% see their enterprise leaders as highly strategic and adept at deploying new technologies.
India-headquartered travel tech firm RateGain Travel Technologies is acquiring Adara, a Silicon Valley-based firm in travel martech and predictive consumer intelligence. The cost: a mere $16.1 million, according to RateGain’s filing on the Indian stock market. Through the acquisition RateGain is looking to build the most comprehensive travel-intent and data platform powered by artificial intelligence.
The new year will surely see a continued focus on improving customer experience. This Intercom survey reinforces the fundamental point that consumers will walk away from companies that treat them poorly. This Vonage survey confirms that result and gives nerdly fascinating detail on consumer contact preferences by age, region, channel, and purpose.
Composable CDP Hightouch is introducing same-session personalization, providing the ability to combine warehouse data and real-time signals during real-time interactions. It requires caching audience data outside of the data warehouse, bending the company’s “no copy” rule. This blog post explains how they do it.