Eighteen Percent of Support Teams Say Tools Meet Their Needs All the Time: Intercom

Less than a fifth of customer support teams say their tools always meet their needs, according to a survey of over 2,000 customer support professionals. Three quarters of C-level support leaders say they’re always looking for new platforms, tools, and technologies, while 65% of executives and leaders are looking at new technologies because of AI. The biggest barriers to implementing new solutions are resistance to change and budget restraints.

Meta announced that businesses purchasing boosts for their posts on the iOS versions of Facebook and Instagram will need to pay a 30% service charge to Apple. Meta represented this as required by Apple guidelines. However, Meta did confirm that boosting posts on browser versions of its social media sites will avoid the fee.

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Google Gemini has gotten rave reviews as many users like it better than ChatGPT. But a closer look at Google’s privacy policy for Gemini warns not to give it personal information you don’t want shared, since they may keep the data for up to three years, even if you try to delete it. Google workers can also review and annotate the data, and exploratory questions are also saved for AI tool training.

CDPI Privacy Newsletter

CDP mParticle is being acquired by ecommerce platform Rokt for a price of $300 million. It’s the third acquisition of a leading independent CDP in a little over one month, following Uniphore’s purchase of ActionIQ and Contentstack’s purchase of Lytics. All three buyers offer some type of customer-facing technology; apparently they’ve decided that adding real-time profiles from CDP will give them a competitive edge. (See this blog post for more analysis.)

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Eighteen Percent of Support Teams Say Tools Meet Their Needs All the Time: Intercom

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CDP mParticle Sold to Rokt for $300 Million