A mighty 84% of customers that turn to AI-powered self-service options are struggling to find relevant information, whether in customer service or ecommerce contexts, and 53% identify search as the chief culprit. So says the CX Relevance Report from Coveo, based on a survey of some 4,000 U.S. and U.K. consumers. The good news: 62% of those frustrated are willing to give it another try.
Video hosting and distribution platform Vimeo will now allow creators to quickly launch their own video streaming services (no coding required). Creators can deploy membership options including access to live streaming and merchandise, as well as analytics and AI-automated translation services. It’s an intriguing example of what might be a trend: infrastructure platforms morphing into marketing systems.
Here’s one more Amazon tentacle creeping into your pocketbook: a new “Buy For Me” button will allow shoppers to buy products on other brands’ websites if they’re not available in the Amazon store. The feature is now live for a subset of U.S. users on the Amazon Shopping app and will be expanded gradually to cover more products.
When BlueConic bought experience builder platform Jebbit last July, it positioned the combination as “the industry’s first-ever Operating System for Customer Data”. In case their meaning wasn’t clear, they’ve now directly integrated Jebbit with BlueConic profiles and segmentation, enabling marketers to launch no-code quizzes, surveys and personalized guided journeys without leaving the CDP.