Exotel Raises $40 Million for Cross-Channel Communications

India-based cloud communications platform Exotel has raised a $40 million Series D, bringing total funding to $87 million.  Oddly enough, Exotel doesn’t claim to provide a CDP to unify its cross-channel customer treatments.  Yet.

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CDP Industry Grows Even More Competitive: CDP Institute Report

January 4, 2022

The CDP industry is entering an even more competitive stage as established vendors fight to become dominant leaders, according to the CDP Institute’s latest Industry Update. The semi-annual study finds unprecedented fund-raising, accelerated growth by large firms, and an apparent slowdown in companies entering the industry. For further commentary, see this post in the Customer Experience Matrix blog.

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Three-Quarters of Companies See AI/ML As Important Revenue Drivers: SambaNova Report

January 24, 2022

Do you miss those innocent days when every product announcement breathlessly reported the new system or feature was “AI-based”? If so, here’s a whiff of remembrance from AI infrastructure provider SambaNova Systems, who found that 78% of large companies rate AI and Machine Learning as important revenue drivers. Yet even they have a curiously mixed attitude, citing (in their press release) a NewVantage Partners study that found only a quarter of top companies have scaled AI/ML across their organization.

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