Yelp doesn’t rely on surveillance-based advertising, but they’d like to change that. They have launched a program to target ads at Yelp visitors on non-Yelp platforms based on their Yelp activities. Yelp will serve the ads, so there’s not enough data sharing to break most privacy rules. Consumers may not agree: this recent Jebbit study found 53% of people object to personalized emails based on data they haven’t knowingly shared.

Zoom has announced a deal to buy cloud contact center company Five9 for $14.7 billion (with a B) in stock.  The price is an astronomical 34x Five9’s $425 million revenue and nearly 5x Zoom’s own revenue.  Zoom sees the deal as giving it a firmer foothold in the enterprise communications market, although Five9 is far from the market leader.

Salesforce’s Dreamforce mega-conference is next week and the company’s publicity elves are already working overtime.  In the first of what are sure to be daily announcements this week, the company announced 100+ industry-specific prompts, data models, and AI capabilities across its fifteen industry clouds.  It also launched an AI Use Case Library to house its industry-specific AI offerings.