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Facebook Interest Categories Are Up to 33% Inaccurate: North Carolina State Study

Next, we have an academic study with the obvious finding that Facebook’s interest category targeting is often wrong. Among other things, Facebook doesn’t differentiate positive from negative sentiment when inferring interest. Speaking of Facebook, there are reports that they paid a right-wing lobbying agency to plant negative stories about TikTok. Not exactly obvious, but not surprising, either.

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Consumers Don’t Buy Products with Bad Reviews: The Harris Poll

April 1, 2022

Hi, it’s Jamie, Senior Intern at the CDP Institute Department of the Obvious.  The entire staff was trapped last night when someone forgot the key at an Escape the Room event, so I’m writing today’s newsletter.   First, this survey from The Harris Poll for NetReputation.com found 76% of consumers won’t buy products with a “one-star or less” online rating.  What’s not obvious is why the other 24% would.

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28% of Senior Leaders Wouldn’t Trust Their Personal Data to Their Own Organization: Thales Group

April 1, 2022

Finally, Thales Group offers a study with the delightfully obvious conclusions that companies do a poor job of protecting sensitive data and that remote work makes things even worse.  The problem is certainly obvious to corporate leaders: 28% said they wouldn’t trust their own personal data to their organization.  Hey, they may be inept but they’re not stupid.

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Twilio Announces Unified Profiles Powered by Segment

March 28, 2024

Twilio has announced two innovations within Twilio Flex, its digital engagement platform. The first, Unified Profiles, will be powered by Segment and allow businesses to collect and activate real-time consented data. This is the first of three launches set for 2024 that will embed Segment in Twilio Communication products. The second innovation is Agent Copilot which will allow users to deploy AI across this data to boost productivity.

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