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Forrester to Buy SiriusDecisions for $245 Million

Tech analysis firm Forrester has agreed to buy B2B advisory SiriusDecisions for $245 million. Forrester says the deal doubles its potential market by adding operational expertise to Forrester’s strategic consulting. Sirius is expected to add approximately $100 million revenue in 2019, giving the deal a 2.5x revenue multiple. It’s a ratio similar to Forrester’s own $820 million market capitalization on about $340 million revenue.

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Facebook and Instagram Drove 94% of Social Traffic to Retail Sites: Salesforce Report

November 29, 2018

By now you’ve seen plenty of reports about record-breaking online sales during the post-Thanksgiving Black Friday-to-Cyber-Monday period. But you might still be surprised that Facebook and Facebook-owned Instagram drove 94% of all social traffic to retail sites. So says a report from Salesforce drawing from data captured in its systems. What, you thought Salesforce couldn’t see its client data? Don’t be silly.

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CX Is Marketing Turf: CMO Council and IBM

November 27, 2018

Doubtful that technologists are really in charge of CX? Maybe you’re right: a CMO Council and IBM survey found that 61% said marketing owned customer experience strategy. Just 13% of respondents were CMOs while 61% were CEO, President, or COO. So less bias in that audience than you might expect. Only 20% said they had real-time access to all relevant customer data across the organization. Technology gaps were the most common obstacle to removing data silos (53%), although talent (48%) and time (45%) were close behind.

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Twilio Announces Unified Profiles Powered by Segment

March 28, 2024

Twilio has announced two innovations within Twilio Flex, its digital engagement platform. The first, Unified Profiles, will be powered by Segment and allow businesses to collect and activate real-time consented data. This is the first of three launches set for 2024 that will embed Segment in Twilio Communication products. The second innovation is Agent Copilot which will allow users to deploy AI across this data to boost productivity.

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