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FTC Slams “Vast Surveillance” by Online Giants

Did we know that social media companies collect our data and monetize it? Sure, but the FTC wants us to understand that this is happening on a vast scale (“surveillance practices can endanger people’s privacy, threaten their freedoms, and expose them to a host of harms,” said FTC Chair Lina Khan). Disappointingly, the report doesn’t break down information by platform, but noted indefinite retention of data with poor protection practices as well as use of the data to train AI.

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Twilio Launches Event-Triggered Journeys

July 16, 2025

Customer engagement platform Twilio has announced new platform capabilities, including the general availability of Twilio Segment’s Event-Triggered Journeys, supporting personalization based on customer intent signals in real time. In addition, Data Residency (EU) will ensure that email sending and event data are managed within the EU region, both for compliancy and customer trust. WhatsApp Business Calling will enable conversations with customers in another important channel using Twilio’s Programmable Voice Platform.

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