Software vendors often argue that unskilled users are the main cause that their products don’t deliver the expected results. B2B customer success platform Gainsight is taking that bull by the horns by acquiring learning management software vendor Skilljar. Skilljar’s agentic customer education capabilities will help Gainsight users become more effective at driving customer engagement and retention.
Having failed to close a deal, President Trump has extended the deadline for the sale of TikTok’s U.S. businesses another 75 days. One wrinkle is China signalling it might not approve any deal following the recent imposition of new tariffs.
The Investigatory Powers Tribunal which is overseeing the case between the UK government and Apple to allow the UK access to Apple’s Advanced Data Protection (ADP) system, agreed with civil rights groups and news organizations that the proceedings can proceed openly. Citing the legal principle of open justice, the case will determine if the UK government can gain backdoor access to data that Apple has refused granting to law enforcement in the past.
When BlueConic bought experience builder platform Jebbit last July, it positioned the combination as “the industry’s first-ever Operating System for Customer Data”. In case their meaning wasn’t clear, they’ve now directly integrated Jebbit with BlueConic profiles and segmentation, enabling marketers to launch no-code quizzes, surveys and personalized guided journeys without leaving the CDP.