Gainsight Launches New Product Experience

Customer success vendor and CDP Gainsight unveiled a collection of new tools at its virtual customer conference this week. The centerpiece was Horizon, a design system for user interface and application development. Other changes include new dashboards, mobile analytics, and cross-account initiatives.

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Datavalet Creates In-Store Marketing Campaigns via Wi-fi

May 15, 2020

Remember when retailers competed to give the most enticing personal experience, and not on being least likely to cause a deadly disease? In-store wireless network provider Datavalet just released a reminder of those simpler times: a system that tracks visitors through a wi-fi network, builds profiles by ingesting purchase and behavior data, and executes rule-based marketing campaigns in real time. It can also connect to external marketing campaign systems and messaging apps.

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Two-thirds of Marketers Feel Privacy Rules Make Marketing Better: Merkle Study

May 13, 2020

Merkle, another marketing services agency, has issued its latest quarterly Customer Engagement Report. Two-thirds (67%) said privacy regulations would have a positive impact on marketing and 54% said the regulations would make them more aggressive in using first party data. Just over one-third (37%) already do personalization with first party data only while 41% use it along with third party data.

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