Most surveys about generative AI report that managers are enamored of the concept and some describe how it’s being used. I rarely share them because you already know the answers. But this Harvard Business Review paper actually measured how much gen AI improved the output of professional knowledge workers. Quite a bit, it turns out.
The United Kingdom’s Competition and Marketing Authority (CMA) has been pondering generative AI since back in May. They just released their findings in the form of a 129 page report that covers the topic from a definition of foundational models through how they work through their impact on consumers. They finish with seven proposed principles to guide model development and a promise for further discussions.
It’s a slow news day, Dear Reader, so let’s look at changes in the top 100 customer loyalty rankings published by Brand Keys. The biggest loser is Elon Musk’s X/Twitter, whose shenanigans have earned a drop from 47th to 92nd place. Tito’s vodka rose from 87th to 34th, making it an even bigger winner than Barbie-fueled Mattel, which went from 88th to 42nd. Somehow that seems right.
Salesforce is buying Airkit.ai, which builds low-code, AI-powered e-commerce customer service agents. You might have thought Salesforce could already do that, but presumably Airkit does it better. It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange. Price was not announced.