Gen AI Really Does Improve Worker Results: Harvard Business Review Paper

Most surveys about generative AI report that managers are enamored of the concept and some describe how it’s being used.  I rarely share them because you already know the answers.  But this Harvard Business Review paper actually measured how much gen AI improved the output of professional knowledge workers.  Quite a bit, it turns out.

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UK Competition Authority Proposes Principles to Govern Generative AI

September 20, 2023

The United Kingdom’s Competition and Marketing Authority (CMA) has been pondering generative AI since back in May.  They just released their findings in the form of a 129 page report that covers the topic from a definition of foundational models through how they work through their impact on consumers.  They finish with seven proposed principles to guide model development and a promise for further discussions.

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X/Twitter Is Biggest Brand Loyalty Loser: Brand Keys Study

September 19, 2023

It’s a slow news day, Dear Reader, so let’s look at changes in the top 100 customer loyalty rankings published by Brand Keys.  The biggest loser is Elon Musk’s X/Twitter, whose shenanigans have earned a drop from 47th to 92nd place.  Tito’s vodka rose from 87th to 34th, making it an even bigger winner than Barbie-fueled Mattel, which went from 88th to 42nd.  Somehow that seems right.

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Salesforce Buys for Automated Customer Service

September 22, 2023

Salesforce is buying, which builds low-code, AI-powered e-commerce customer service agents.  You might have thought Salesforce could already do that, but presumably Airkit does it better.  It doesn’t hurt that the company founders sold a previous business to Salesforce, the company was partly funded by Salesforce Ventures, and the product is already listed on AppExchange.  Price was not announced.

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