Genesys Raises $580 Million for Cloud Customer Experience

Cloud contact center vendor Genesys announced a $580 million funding round, its first since a $900 million raise in 2016.  The deal was led by Salesforce Ventures, which is rather interesting when you think about it.  The deal values Genesys at $21 billion.

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Three-Quarters of Companies See AI/ML As Important Revenue Drivers: SambaNova Report

January 24, 2022

Do you miss those innocent days when every product announcement breathlessly reported the new system or feature was “AI-based”? If so, here’s a whiff of remembrance from AI infrastructure provider SambaNova Systems, who found that 78% of large companies rate AI and Machine Learning as important revenue drivers. Yet even they have a curiously mixed attitude, citing (in their press release) a NewVantage Partners study that found only a quarter of top companies have scaled AI/ML across their organization.

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