Google has added chat agent assistance to its Contact Center AI platform. The new services will suggest responses to customer behaviors and recommend information to send to customers who need help. Did you know that Google had a contact center product?
Private investment firms Clearlake Capital and TA Associates are also in a buying mood: just two weeks after purchasing data quality vendor Precisely, they’ve financed its purchase of data governance firm Infogix. In case you forgot: Precisely is the name adopted last June by Syncsort, which had acquired Pitney Bowes’ data software business the preceding December. Don’t worry; this won’t be on the quiz.
Speaking of predictive analytics: no-code neural network platform Pecan.ai has raised a $35 million Series B, bringing total funding to $50 million. Pecan automates the entire model development process from data preparation to model training to score distribution.
Salesforce’s Dreamforce mega-conference is next week and the company’s publicity elves are already working overtime. In the first of what are sure to be daily announcements this week, the company announced 100+ industry-specific prompts, data models, and AI capabilities across its fifteen industry clouds. It also launched an AI Use Case Library to house its industry-specific AI offerings.