On-site search is an important feature on ecommerce systems. But it’s hard to do well. Google Cloud just made things easier by releasing Retail Search, a managed service that applies Google search technologies to product searches a company’s own website.
Touch ‘n Go (TNG) Group, a Malaysia-based payment firm that is backed by Jack Ma’s Ant Group Co, announced the launch of GOpinjam, an inclusive digital personal loan proposition available through TNG eWallet. This marks TNG eWallet’s first digital lending solutions offering, having previously already launched financial services propositions in investments and insurance.
Hospitality vendor Cendyn, whose system does everything from marketing to reservations to analytics, has launched a new cloud-based platform that includes a CDP and web content management system. It’s a good example of what CDP Institute labels an “operational CDP”, since the scope includes operational as well as data and marketing functions.
Twilio is adding ‘contextual awareness’ to its Segment CDP, which in plainer English means data stored in Segment will be available when creating event-triggered, real-time messages. This and a redesigned journey architecture are part of Twilio’s “next generation” customer engagement platform, which also includes natural voice AI agents, voice and text analytics, and RCS and WhatsApp messaging. Twilio separately announced a multi-year partnership with Microsoft to speed the adoption of conversational AI for customer engagement.