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Gorgias Announces $30 Million Series C for Ecommerce Customer Service

Gorgias develops customer service tools for ecommerce companies, and sells them for as little as $60 per month.  You won’t be surprised that they grew very quickly during the pandemic, reaching over 10,000 clients.  They just raised a $30 million Series C, bringing total funding to $72.4 million.

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Data Engineers Spend Two Days per Week on Quality Incidents: Monte Carlo Data

August 16, 2022

Let’s pay some attention to data engineering today, Dear Reader.  Observability vendor Monte Carlo Data finds that quality issues impact most or all business decisions at 47% of companies, and 26% of revenue is impacted by poor data quality.  The average data engineer spends two days a week dealing with data quality incidents – and 58% say the number of incidents has increased in the past year.

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Twilio Announces Unified Profiles Powered by Segment

March 28, 2024

Twilio has announced two innovations within Twilio Flex, its digital engagement platform. The first, Unified Profiles, will be powered by Segment and allow businesses to collect and activate real-time consented data. This is the first of three launches set for 2024 that will embed Segment in Twilio Communication products. The second innovation is Agent Copilot which will allow users to deploy AI across this data to boost productivity.

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