Finally, news that in-app video advertising platform Vungle was bought by private equity investor Blackstone for a reported $750 million or more. You probably wouldn’t have read this if that number weren’t so large. I know I wouldn’t have written it.
Retail technology specialist OneMarket has launched its Customer Activation Platform, which unifies online and offline customer data and executes communications programs through email, messaging, and paid media. The unification functions are CDP-like but the data isn’t shared with other systems. OneMarket was formerly part of now-defunct shopping center operator Westfield Corporation.
Some jargonistas substitute “customer experience” for “marketing”, on the theory that one encompasses the other. But this survey for contact center vendor Serenova found otherwise: just 10% of customer experience teams report to a marketing leader. Much more common were reporting to CEO (33%) or head of operations (26%). Lots more here about CX priorities, technology, and obstacles, including that lack of a single customer view is the biggest challenge.
Snowflake is always looking for ways to add value to its core cloud database product. Its latest step is to purchase Neeva, which offers generative AI-based search technology. It will be applied to help companies search their own databases, a.k.a. enterprise search.