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In-Store Food Kiosks Fall Short on Glad-Handing: Intouch Insight

Jamie from our Department of the Obvious was thrilled to hear that in-store kiosks for food orders are perceived as less “friendly” than human shop assistants, according to an Intouch Insight study. Jamie nevertheless offered some anecdotal evidence that he has met some unfriendly human staff in his time. He also noted the less obvious finding of higher levels of consumer satisfaction with non-human AI-powered drive-thrus and advance mobile ordering.

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CommerceIQ To Improve Ecommerce with Agentic AI

May 23, 2025

CommerceIQ has unleashed the “industry’s first suite of agentic AI teammates to drive e-commerce and profit impact.” It’s not clear exactly what’s “first,” but your new friends include Ally Sales Teammate, which identifies reasons for underperforming sales and recommends actions to improve results; Ally Category Teammate, which tracks content, availability, and pricing across SKUs; and Ally Media Teammate, which identifies underperforming campaigns. The agents are trained on data from 1,400+ retailers.

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