Customer experience platform InMoment has launched AI Journey Insights. The new solution leverages LLMs and NLP (natural language processing) to map customer journey touchpoints, including from unstructured data like conversations. This should reveal the impact of journey touchpoints without the need for manual analysis.
Playing catch-up in the AI agent space, Google now has a cloud-based AI agent ecosystem. Partners will now be able to build agents within Google Cloud with product support and go-to-market resources. It’s also launching an AI Agent Space in Google Cloud Marketplace. This will help customers find and deploy partner-built agents.
Video streaming and hosting platform Brightcove has been acquired by Bending Spoons for around $233 million. Bending Spoons already owns some familiar apps like Evernote, WeTransfer and Remini. The deal is expected to close in H1 2025.
Enterprise AI vendor Uniphore has acquired CDP ActionIQ and cloud data engineering system Infoworks. The combination of products will create a Zero Data AI Cloud that simplifies AI deployments by enabling companies to access data for AI projects without moving it from existing systems. Prices were not announced.