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Invoca Acquires Symbl.ai to Boost Conversational Understanding

Call tracking and conversation analytics platform Invoca has acquired Symbl.ai, an LLM trained on human conversations. Using Symbl technology, Invoca plans to capture the real-time flow of conversational interactions, surfacing emotional and contextual insights for the immediate use of human agents. Symbl will also be able to perform tasks like booking an appointment in the absence of human agents and when contact centers are closed.

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New York Times Licenses Content for Use by Amazon

May 30, 2025

The New York Times, a jealous guardian of its editorial content from poaching by LLMs (it sued OpenAI and Microsoft) has concluded a deal licensing content for use by Amazon. In the first deal of its kind for the Times, Amazon will be permitted to use Times content in its AI platforms. This “will bring Times editorial content to a variety of Amazon customer experiences,” the news organization has said, although it’s not clear whether users will know when that’s happening.

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Channel Factory Unveils Intelligence Suite and AI Tools

May 29, 2025

Channel Factory, the ad performance optimization platform focused on YouTube and social video, is launching Channel Factory Intelligence, using machine learning to deliver campaign insights and optimize for efficiency, precision, and ROI. AI-powered Media Intelligence Hub will centralize cross-platform campaign data in a customizable dashboard. A new Chatbot Assistant, embedded in Channel Factory’s activation solution, ActivateIQ, will deliver campaign data analytics to ad agencies and their technology partners.

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