Invoca Buys DialogTech to Grow Call Analytics Business

Call analytics is small niche where Invoca is one of the big frogs. It just got bigger by gobbling up DialogTech, which does more or less the same thing but targets smaller clients. Invoca’s funding to date is $118 million, which makes the reported $100 million price for DialogTech a big gulp.

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Two-Thirds of Companies Fail to Properly Govern AI Models: FICO Report

May 27, 2021

Analytics systems like Contentsquare and Invoca rely heavily on artificial intelligence. But this FICO report paints a disturbing picture about AI governance: it finds just 20% of companies actively monitor their AI models for fairness and ethics, and 68% of respondents say their company’s processes to ensure AI complies with regulations are ineffective. Almost as many, 65%, say their AI systems can’t explain how decisions are made.

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Just 17% of Martech System Replacements Are Home-Built: MarTech Report

July 7, 2022

The build-vs-buy debate never ends, and sometimes build really makes sense.  But buy is clearly the way to bet: just 17% of martech replacement projects chose a homegrown solution this year, according to this MarTech survey.  That’s down from 31% the year before.  CDPs were among the least common replacements, maybe because they’re awesome and maybe because most CDP implementations are fairly new.  Download for more fun facts.

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