Invoca Buys DialogTech to Grow Call Analytics Business

Call analytics is small niche where Invoca is one of the big frogs. It just got bigger by gobbling up DialogTech, which does more or less the same thing but targets smaller clients. Invoca’s funding to date is $118 million, which makes the reported $100 million price for DialogTech a big gulp.

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Two-Thirds of Companies Fail to Properly Govern AI Models: FICO Report

May 27, 2021

Analytics systems like Contentsquare and Invoca rely heavily on artificial intelligence. But this FICO report paints a disturbing picture about AI governance: it finds just 20% of companies actively monitor their AI models for fairness and ethics, and 68% of respondents say their company’s processes to ensure AI complies with regulations are ineffective. Almost as many, 65%, say their AI systems can’t explain how decisions are made.

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Customer Data Platform Industry Adds New Vendors: CDP Institute Report

July 12, 2024

Software vendors continued to add Customer Data Platform (CDP) capabilities to existing systems in the first half of 2024, according to the CDP Institute’s latest Industry Update report.  Nearly all of the dozen companies appearing in the report for the first time started as marketing or messaging applications and added CDP capabilities after they were built.  These firms accounted for most of the industry growth during the report period.

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