Finally: this B2B survey from Folloze, Campaign Stars, and Terminus offers hard-to-find data on market share by vendor for marketing automation, personalization, chatbots, sales enablement, and other software categories. Just seven percent report they have fully automated their personalization programs.
Ecommerce within social media platforms has been a trend for some time and the pandemic makes it even more important. So it’s not surprising but still worth noting that Facebook has launched Shops, which lets small businesses set up an online store within their Facebook and Instagram profile pages. There’s no altruism here: Facebook will charge a small fee for sales and expects this will generate more advertising.
You also have little interest in security or access management, but those are important too. So I’ll mention that access management vendor CyberArk is spending $70 million to buy Idaptive, which uses AI to identify questionable access requests.
GrowthLoop will use TransUnion identity data to improve U.S. consumer match rates on client files sent to advertising media such as Facebook and Google Ads. The data should also help clients to find matches among records within their files, building more accurate customer profiles. GrowthLoop calls itself a “composable CDP”, meaning it works with data assembled in external data warehouses.