Klaus Raises €12 Million to Analyze Customer Support Conversations

Venture funding may not quite be flowing like wine anymore, but the tap isn’t completely shut.  Klaus, which uses AI to review customer support conversations so managers don’t have to, just closed a €12 million Series A.  Klaus is based in Estonia and has an exceptionally cute cat logo, if you’re tracking either of those dimensions.

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IT Spending Will Increase But Marketing is Low Priority: Spiceworks Ziff Davis Survey

October 5, 2022

In somewhat cheerier news, Spiceworks Ziff Davis reports that most companies (51%) plan to increase IT spending next year, even those even more (83%) are worried about a recession.  Unfortunately for many marketers, the focus of spending will be infrastructure improvements not marketing.  If you want a clearer sense of IT priorities: personalized advertising ranks second-to-last on a list of ten ways organizations plan to use artificial intelligence.

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Meta Releases Lying, Offensive AI and Pretends to Be Surprised

November 23, 2022

Like trouble, bad behavior by Meta shows up whether you look for it or not.  The latest is an open-source language model that was supposed to provide reliable search results because it was trained on academic papers.  Alas, it was quickly withdrawn after reviewers found that it returned results that were grammatical and plausible but also incorrect, not to mention filled with “antisemitism, homophobia, and misogyny.”  How can this be a surprise?

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