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Kradle Offers Do-It-Yourself Process Builder for Small Business

Nordstrom is beefing up its tech staff, but what if tech were so easy that workers could just build their own systems? Australia-based Kradle just launched a system that lets small and mid-size business workers do exactly that, at least to the extent of creating automated process flows. Companies that tried this in the past have discovered that ease of use isn’t enough: workers need a lot of help figuring out what to do with these superpowers.

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QuadGraphics Improves Direct Mail Testing by Removing the ‘Direct Mail’ Part

March 14, 2018

Direct mail remains a nutritious part of your complete marketing mix. But innovation is rare. So it’s exciting to see printer Quad/Graphics touting a new platform that can run tests “at a fraction of the cost of traditional mailing testing.” Their trick is to have an online survey panel preview mailer elements and then pick the best combination. Clever and effective but I had imagined something more magical.

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YouTube Testing AI Overviews in Search Results

April 28, 2025

YouTube is not just a video platform, of course, it’s also a powerful search engine and it has begun testing a Google AI Overviews carousel that will appear in results for selected queries. Given the threat AI Overviews is perceived to pose to click-thru traffic in Google Search results, there’s a question about whether the YouTube initiative could depress click-thrus to brand and creator videos. Right now, the feature is only visible to a sub-set of U.S. premium users.

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