Kustomer Raises $60 Million for Omni-Channel Customer Service

Kustomer also promises to unify data from all sources, although it clearly positions itself as a customer service solution that would replace a conventional CRM. They connect directly with many channel, ecommerce, and survey systems but also have an integration to read data from the Segment CDP. Kustomer just raised a $60 million Series E, bringing its total funding to $173.5 million.