Lazada unveils new eCommerce AI chatbot LazzieChat

Lazada group has released LazzieChat, an eCommerce AI chatbot powered by OpenAI’s ChatGPT technology in Microsoft’s Azure OpenAI Service to provide a more personalised shopping experience to its customers. LazzieChat, the first of its kind in Southeast Asia, will answer a user’s shopping queries and act as a personal shopper by offering personalised suggestions and product recommendations based on a user’s queries.