LogMeIn Adds AI-Powered Customer Engagement

The News Gods have apparently adopted summer hours, since nothing of interest happened on Friday. That lets us catch up on some Artificial Intelligence items that we didn’t get to earlier in the week. We’ll start with LogMeIn, which is expanding beyond remote access software to offer an AI-powered Bold360 customer engagement suite. It will deliver customer support, advisory, and shopping bots and bot-powered advice to customer-facing employees.

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Salesforce to Buy Tableau for $15.7 Billion in Stock

June 11, 2019

Spent yesterday binge-watching Battlestar Galactica again?  We won’t judge.  We will let you know that Salesforce announced a $15.7 billion stock deal to buy data visualization platform Tableau. The goal is less to improve analytics within Salesforce than to drive continued revenue growth by tapping into the general ‘digital transformation’ market. Tableau will continue to operate as an independent company.

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IT Teams Build Sloppy Automations: TeamDynamix Survey

August 17, 2022

IT teams spend lots of time on repetitive requests from business users, finds this TeamDynamix survey.  You might think the implication is IT should let users do more for themselves.  But the main time-wasters are things like password resets, employee on-boarding, and managing credentials, which can’t really be delegated.  And here’s the kicker: IT professionals automate those tasks by building sloppy, insecure, undocumented scripts, just like the non-professionals.   Fun fact: 53% of teams manage 100 or more applications.

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